At most hotels, a room attendant’s workday begins in the linen room. It is here that the employee reports to work, receives room assignments, room status reports, keys, and also checks out at the end of their shift. They also prepare for the workday by assembling and organizing all of the supplies they will need throughout their day for cleaning and restocking the guest rooms.
A room attendant’s tools come in the form of various cleaning supplies, linens, equipment, and amenities that are necessary for preparing the guest rooms. They gather these supplies onto a Maid Cart to optimize efficiency when preparing to clean throughout the day. The Maid Cart is essentially the toolbox of the hotel room attendant. A well-organized and well-stocked cart is the key to efficiently tending to vacant rooms. It is designed to avoid wasted time searching for an item or cleaning tool while keeping enough supplies to avoid several trips back to the linen room. The amount of items loaded onto the cart will vary according to the number of rooms being cleaned, the number of amenities offered by a specific property, and of course the size of the cart that you choose to keep in your properties. Generally the carts should be spacious enough to carry all supplies needed for half of the shift’s assignments. To view our Maid Cart options at AVM please visit http://www.goavm.com/housekeeping-carts-c-322.aspx
Carts should typically be stored in the linen room along with your cleaning supplies. Supplies are often centralized and issued to room attendants each shift. Most carts should have 3 shelves – the lower two for linen and the top for supplies. Working with your room attendants you should determine a good stocking ratio. Overstocking could cause damaged, soiled, or stolen goods. Understocking will waste time and efficiency by creating too many trips back for supplies throughout the day. A good cart based on these specifications can be found at http://www.goavm.com/full-size-housekeeping-cart-p-888.aspx
Let’s take a look at what sort of items need to be included in your Maid Cart. Clean sheets, pillowcases, and mattress covers/pads, clean towels and washcloths, clean bath mats, toilet and facial tissues, and also any amenities being offered per the hotel property. All of which can be found at www.goavm.com Load the cart from the bottom up, and stock according to predetermined recommended quantities. Place mattress covers, sheets, and pillowcases on the bottom shelf. Place bath mats, towels, and wash cloths on the middle shelf. Room supplies and amenities should be accessed on the top shelf. Remember that any of these positions can be changed according to what is efficient for you and your properties. In most cases a hand caddy should be stocked with cleaning supplies such as all-purpose cleaner, cloths and sponges, bowl brushes, rubber or latex gloves, glass cleaner, and dusting/finishing solution. Also included should be a laundry bag for dirty linens at one end of the cart, and a bag for trash/waste at the other end. A broom and vacuum should also be positioned onto the cart for easy access. Room keys or personal items should never be stored on the cart.
And now the Maid Cart is ready for the shift. Communicate with your room attendants to determine stocking levels based on room assignments and the most efficient organization method for your cart. Keeping the carts uniform will be important during training and operational procedures. Keep in mind that the Maid Cart is designed to keep your workflow moving smoothly and you’ll be ready for more guests in no time.